Imprint | Data Protection | Terms and Conditions

Imprint

Company Name: Harmonia Counselling Zurich GmbH
Owner: Nomsa Looser
Address: Beethovenstrasse 5, 8002 Zurich
Phone: +41 77 288 05 15
Email: info@harmonia-counselling.com
Website: www.harmonia-counselling.com

Legal Form: GmbH
Company Identification Number(VAT): CHE-140.720.673

General Terms and Conditions of Harmonia Counselling Zurich GmbH

1. Scope of Application
These General Terms and Conditions (“GTC”) govern the entire business operations of Harmonia Counselling Zurich GmbH
(hereinafter “the Company” or “Harmonia”), including individual counselling, couples counselling, couples intensives, singles
workshops, online courses, and all related digital and in-person services. These GTC apply to all clients and participants,
whether engaging in person, remotely, or through digital platforms.

2. Conclusion of Contract
A contract is concluded when the Company confirms in writing the provision of services to the Client, or at the latest when the
Client makes use of any service offered by the Company, including by accessing an online course, attending a workshop, or
appearing for a scheduled appointment. By engaging Harmonia’s services, the Client confirms they have read, understood, and
accepted these GTC.

3. Nature and Scope of Services
Harmonia’s services constitute professional psychological counselling, psychoeducation, attachment-informed coaching, and
related therapeutic support. They do not constitute medical diagnosis, psychiatric treatment, or crisis intervention. Clients with
acute psychiatric needs, active suicidal ideation, or medical conditions requiring clinical management will be referred to
appropriate services.
The Company does not provide emergency or crisis services. In the event of a mental health emergency, clients are directed to
contact the emergency services (144 in Switzerland), the nearest hospital emergency department, or the Dargebotene Hand
crisis line (143).

4. Prices and VAT
Unless otherwise stated, all prices are in Swiss Francs (CHF) and are exclusive of applicable VAT. The Company is registered for
VAT in Switzerland; VAT will be shown as a separate line item on all invoices at the applicable rate. The Company reserves the
right to amend prices at any time, with reasonable notice to existing clients in respect of ongoing services.

5. Payment
The Company accepts payment by invoice or direct bank transfer. Invoices must be settled within 10 days of the invoice date. In
the event of late payment, a reminder will be issued. If payment remains outstanding following the reminder, the Client falls
into default and interest of 5% per annum will accrue from that date.
Offsetting of claims by the Client against the Company is not permitted. For larger engagements, including intensives and
multi-session packages, the Company may require a deposit in advance and may withhold delivery of services in the event of
delayed payment.

6. Appointment Cancellation and No-Show Policy
The Company requires a minimum of 48 hours’ notice for the cancellation or rescheduling of any appointment. Cancellations
made with less than 48 hours’ notice, and missed appointments without prior notice, will be charged at the full session rate.
This charge will be invoiced and is payable within 10 days.
Exceptions may be made at the Company’s sole discretion in the case of genuine medical emergencies, subject to appropriate
evidence. Group workshops, intensives, and online courses are subject to the separate cancellation and refund terms set out in
Section 7.

7. Online Courses, Workshops, and Intensives

7.1 Access: Upon receipt of full payment, the Client will be granted access to the relevant digital platform or course materials.
Access is personal and non-transferable. The Client may not share login credentials or course materials with any third party.

7.2 Access Duration: Unless otherwise stated at point of purchase, access to online courses is granted for a period of 12
months from the date of enrolment. The Company does not guarantee indefinite access and may update or discontinue course
content with reasonable notice.

7.3 Refunds – Online Courses: Refunds for online courses may be requested within 14 days of purchase, provided the
Client has not accessed more than 20% of the course content. After this threshold, no refund will be issued. This policy complies
with applicable Swiss consumer protection provisions.

7.4 Refunds – Workshops: Cancellations made more than 7 days before a scheduled workshop will receive a full refund.
Cancellations made within 7 days of the event will not be refunded, but the Client may transfer their place to another
participant with prior written notice to the Company.

7.5 Refunds – Intensives: Intensives require a non-refundable deposit at the time of booking, payable upon confirmation.
Cancellations made more than 14 days before the scheduled intensive will receive a refund of any amounts paid beyond the
deposit. Cancellations made within 14 days of the scheduled start date — including bookings made within 14 days of the start
date — are non-refundable in full. The Company may offer rescheduling at its discretion.

7.6 Catering: The programme fee for intensives does not include lunch. Beverages are provided throughout the day.

7.7 Technical Issues: The Company is not liable for technical failures on the part of third-party platforms used to deliver
online services. In the event of a material platform failure preventing access to a purchased course, the Company will use
reasonable endeavours to provide an alternative means of access or a proportionate remedy.

8. Obligations of the Company

8.1 Service Delivery: Unless otherwise agreed, in-person services are rendered at the Company’s registered office. Remote
sessions are delivered via secure, encrypted video conferencing platforms. The Company will take reasonable steps to ensure
continuity of service and will provide reasonable notice of any changes to service delivery.

8.2 Auxiliary Personnel: The Company may engage qualified auxiliary personnel to support service delivery. All such
personnel are bound by applicable professional and legal obligations, including confidentiality. The Company ensures
compliance with all relevant employment and professional standards.

9 Obligations of the Client
The Client agrees to attend scheduled appointments punctually, to engage in good faith with the therapeutic process, and to
provide accurate and relevant information to enable the Company to deliver its services effectively. The Client agrees not to
attend sessions under the influence of substances in a manner that impairs their capacity to engage.

Harmonia Counselling Zurich GmbH — General Terms and Conditions

www.harmonia-counselling.com I www.harmonia-intensives.com I VAT identification number: CHE-140.720.67— Confidential

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The Client acknowledges that therapeutic progress depends on their active participation and that the Company cannot
guarantee specific outcomes.

10. Recording Prohibition
The Client may not record any session, workshop, or online interaction with the Company or its personnel, whether by audio,
video, screen capture, or any other means, without the Company’s prior written consent. Breach of this provision will constitute
a material breach of contract.

11. Non-Solicitation
Without the Company’s prior written consent, the Client may not directly solicit or engage the services of any employee or
auxiliary of the Company for a period of one year following the conclusion of their contract with the Company.

12. Warranty
The Company warrants that all services will be delivered to a professional standard consistent with applicable industry norms
and the Company’s professional obligations. The Company does not warrant specific therapeutic outcomes.

13. Liability
The Company excludes liability for indirect and consequential damages to the fullest extent permitted by Swiss law. Direct
liability is limited to the value of the service in respect of which the claim arises, except in cases of gross negligence or
intentional misconduct on the part of the Company or its employees.
Nothing in these GTC limits liability for personal injury caused by the Company’s negligence, or for any other liability that
cannot be excluded or limited under applicable Swiss law.

14. Confidentiality and Professional Secrecy
The Company and all its personnel are bound by professional confidentiality (Berufsgeheimnis) in accordance with applicable
Swiss law, including Article 321 of the Swiss Criminal Code where applicable. All information disclosed by the Client in the
context of counselling services is treated as strictly confidential.
Confidentiality is maintained after the conclusion of the contract. The Company will not disclose client information to any third
party without the Client’s explicit written consent, except where required to do so by law, by a competent authority, or in
circumstances involving an imminent risk to life.
Both parties and their respective personnel undertake to maintain the confidentiality of all commercially sensitive information
obtained during the course of the contract.

15. Data Protection
The Company processes Client personal data in accordance with the Swiss Federal Act on Data Protection (nDSG) and, where
applicable, the EU General Data Protection Regulation (GDPR). Personal data is collected and processed solely for the purposes
of delivering contracted services, managing the client relationship, and meeting legal obligations.
Clinical information and session content are treated as sensitive personal data and are stored securely. Such data will not be
used for marketing purposes and will not be shared with third-party commercial partners. Administrative data (such as contact
information and billing records) may be processed by trusted service providers engaged by the Company under appropriate
data processing agreements.
Clients have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal retention
requirements. The Company may be required by law to disclose data to competent authorities; where legally permissible, the
Company will inform the Client of any such disclosure.

16. Intellectual Property
All intellectual property rights in materials created or provided by the Company, including course content, workbooks,
frameworks, session resources, and written materials, remain with the Company or its licensors. No rights are transferred to the
Client unless explicitly stated in writing.
Clients may use materials provided to them for personal therapeutic purposes only. Reproduction, distribution, adaptation, or
commercial use of Company materials without prior written consent is prohibited. The Client warrants that any materials they
provide to the Company do not infringe the intellectual property rights of any third party.

17. Amendments to these GTC
The Company may amend these GTC at any time. Updated versions will take effect 30 days following notification to the Client
or publication on www.harmonia-counselling.com or www.harmonia-intensives.com. The version in effect at the time of
contract conclusion applies unless the Client has expressly accepted a newer version.

18. Severability
If any provision of these GTC is or becomes invalid or unenforceable, the remaining provisions will continue in full force. Any
invalid provision will be replaced with a valid provision that most closely reflects the original economic and legal intent.

19. Force Majeure
The Company is not liable for delay or failure to deliver services caused by circumstances beyond its reasonable control,
including but not limited to pandemics, natural disasters, governmental action, or technical infrastructure failures. If such
circumstances persist for more than 30 days, the Company may withdraw from the contract and will refund any prepaid
amounts for services not yet delivered.

20. Priority of Documents
These GTC supersede all prior oral or written agreements between the parties with respect to the matters covered herein. Where
an individual service agreement expressly incorporates or references these GTC, the terms of the individual agreement take
precedence in the event of any conflict.

21. Governing Law and Jurisdiction
These GTC are governed by Swiss law. The exclusive place of jurisdiction is at the Company’s registered office, unless
mandatory provisions of applicable law require otherwise. The United Nations Convention on Contracts for the International
Sale of Goods (CISG) is excluded.